{"id":101776,"date":"2026-10-09T12:29:15","date_gmt":"2026-10-09T10:29:15","guid":{"rendered":"https:\/\/congopubonline.com\/?post_type=jobpost&#038;p=101776"},"modified":"2026-10-09T12:29:16","modified_gmt":"2026-10-09T10:29:16","slug":"service-design-testing-specialist-h-f","status":"publish","type":"jobpost","link":"https:\/\/congopubonline.com\/?jobpost=service-design-testing-specialist-h-f","title":{"rendered":"SERVICE DESIGN &#038; TESTING SPECIALIST H\/F"},"content":{"rendered":"\n<figure class=\"wp-block-table\"><div class=\"pcrstb-wrap\"><table class=\"has-fixed-layout\"><tbody><tr><td>Intitul\u00e9 du poste<strong><\/strong><\/td><td><strong>SERVICE DESIGN &amp; TESTING SPECIALIST H\/F<\/strong><\/td><\/tr><tr><td>R\u00e9f\u00e9rences<strong><\/strong><\/td><td><strong>&nbsp;<\/strong><strong><\/strong><\/td><\/tr><tr><td>Date de publication<strong><\/strong><\/td><td><strong>09\/10\/<\/strong><strong>2026<\/strong><strong><\/strong><\/td><\/tr><tr><td>Date de limite<strong><\/strong><\/td><td><strong>20\/10\/2026<\/strong><strong><\/strong><\/td><\/tr><tr><td>Lieu d\u2019affectation<strong><\/strong><\/td><td><strong>KINSHASA<\/strong><strong><\/strong><\/td><\/tr><tr><td>Organisme ou soci\u00e9t\u00e9<strong><\/strong><\/td><td><strong>SODEICO<\/strong> <strong><\/strong><\/td><\/tr><tr><td>Type de contrat<strong><\/strong><\/td><td><strong>&nbsp;<\/strong><\/td><\/tr><tr><td>l\u2019adresse email pour postuler <strong><\/strong><\/td><td><a href=\"https:\/\/sodeico.softy.pro\/offers\/172740\">https:\/\/sodeico.softy.pro\/offers\/172740<\/a> <strong><\/strong><\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<h2 id=\"h-l-entreprise\" class=\"wp-block-heading\">L&rsquo;entreprise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous sommes une entreprise sp\u00e9cialis\u00e9e dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimis\u00e9es dans le recrutement, la mise \u00e0 disposition de personnel (local et expatri\u00e9), le Conseil RH, la Formation, ainsi que l&rsquo;externalisation de la paie (payroll). Nous op\u00e9rons sur toute l&rsquo;\u00e9tendue de l&rsquo;Afrique Centrale. La Sodeico Manpower est \u00e9galement membre d&rsquo;un Consortium International qui fournit de l&rsquo;expertise technique et de la gestion de projets int\u00e9gr\u00e9s financ\u00e9s par des bailleurs de fonds, tels que l&rsquo;Union Europ\u00e9enne (UE), la Banque Mondiale (WB) et la Banque Africaine de D\u00e9veloppement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualit\u00e9, ce qui vous permet d\u00e9sormais de vous focaliser sur votre c\u0153ur de m\u00e9tier, pour une meilleure productivit\u00e9.<\/p>\n\n\n\n<h2 id=\"h-a-propos-du-poste\" class=\"wp-block-heading\">\u00c0 propos du poste<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Overview:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>Service Design &amp; Testing Specialist<\/strong>&nbsp;plays a critical role in shaping and validating service experiences across the organization. This role focuses on designing user-centered services and rigorously testing them to ensure they are intuitive, efficient, and aligned with business goals. The specialist works across departments to bridge the gap between user needs, business requirements, and technical feasibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responsibilities:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Service Design<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develop service blueprints, journey maps, personas, and process flows.<\/li>\n\n\n\n<li>Facilitate workshops and co-creation sessions with stakeholders and users.<\/li>\n\n\n\n<li>Translate business requirements into service concepts and prototypes.<\/li>\n\n\n\n<li>Identify and define service touchpoints across digital and physical channels.<\/li>\n\n\n\n<li>Ensure consistency and alignment between front-stage and back-stage operations<strong>.<\/strong><\/li>\n<\/ul>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Testing<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design and execute testing strategies for service prototypes and live services.<\/li>\n\n\n\n<li>Conduct usability testing, A\/B testing, and pilot programs.<\/li>\n\n\n\n<li>Collect and analyze qualitative and quantitative feedback from users.<\/li>\n\n\n\n<li>Identify pain points, usability issues, and improvement opportunities.<\/li>\n\n\n\n<li>Iterate service designs based on testing outcomes.<\/li>\n<\/ul>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Collaboration &amp; Implementation<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Work closely with product managers, UX designers, developers, and operations teams.<\/li>\n\n\n\n<li>Provide documentation and support for service implementation.<\/li>\n\n\n\n<li>Monitor service performance and recommend enhancements.<\/li>\n\n\n\n<li>Advocate for user-centered design principles across teams.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s or Master\u2019s degree in Service Design, UX Design, Human-Centered Design, Business Process Management, or a related field.<\/li>\n\n\n\n<li>3\u20135 years of experience in service design, UX research, or service testing.<\/li>\n\n\n\n<li>Strong understanding of service design methodologies and tools (e.g., journey mapping, service blueprinting).<\/li>\n\n\n\n<li>Experience with usability testing, A\/B testing, and service validation techniques.<\/li>\n\n\n\n<li>Familiarity with agile and lean development practices.<\/li>\n\n\n\n<li>Excellent communication, facilitation, and stakeholder engagement skills.<\/li>\n\n\n\n<li>Strong analytical and problem-solving abilities.<\/li>\n\n\n\n<li>Ability to manage multiple projects and prioritize tasks effectively.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Qualifications &amp; Education<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree in Service Design, UX, Human-Centered Design, or a related field.<\/li>\n\n\n\n<li>Master\u2019s degree or professional training in design thinking, systems design, or innovation is a plus.<\/li>\n\n\n\n<li>Experience in sectors such as telecom is desirable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Competency<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deep empathy for users and ability to translate insights into actionable service improvements.<\/li>\n\n\n\n<li>Ability to understand and design within complex service ecosystems.<\/li>\n\n\n\n<li>Strong written and verbal communication skills to convey ideas clearly and influence stakeholders.<\/li>\n\n\n\n<li>Ability to generate innovative service concepts and iterate based on feedback.<\/li>\n\n\n\n<li>Skilled in interpreting data and user feedback to inform design decisions.<\/li>\n\n\n\n<li>Proven ability to work effectively in cross-functional teams and facilitate co-creation.<\/li>\n\n\n\n<li>Comfortable working in fast-paced, evolving environments with shifting priorities.<\/li>\n\n\n\n<li>Precision in documenting service flows, test plans, and user feedback.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-profil-recherche\" class=\"wp-block-heading\">Profil recherch\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application&nbsp;<strong>\u00ab&nbsp;<\/strong><strong>SERVICE DESIGN &amp; TESTING &nbsp;SPECIALIST<\/strong>\u00bb. Please, you may directly apply on our website&nbsp;<a href=\"http:\/\/www.sodeico.org\/\">www.sodeico.org<\/a>&nbsp; (fill in the form and submit your resume) in&nbsp;<strong>Word format<\/strong>&nbsp;(any other format will not be accepted) before<strong>&nbsp; &nbsp;Oct&nbsp; 20, 2026.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Only successful candidates will be called.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211;&nbsp; Female application are strongly encouraged!<\/p>\n\n\n\n<h2 id=\"h-elements-necessaires-pour-postuler\" class=\"wp-block-heading\">\u00c9l\u00e9ments n\u00e9cessaires pour postuler<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Document(s)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Curriculum Vit\u00e6<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intitul\u00e9 du poste SERVICE DESIGN &amp; TESTING SPECIALIST H\/F R\u00e9f\u00e9rences &nbsp; Date de publication 09\/10\/2026 Date de limite 20\/10\/2026 Lieu d\u2019affectation KINSHASA Organisme ou soci\u00e9t\u00e9 SODEICO Type de contrat &nbsp;&hellip;<\/p>\n","protected":false},"author":75,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[239],"jobpost_job_type":[242],"jobpost_location":[200],"jobpost_tag":[],"class_list":["post-101776","jobpost","type-jobpost","status-publish","hentry","jobpost_category-opportunite-demploi","jobpost_job_type-nationale","jobpost_location-kinshasa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SERVICE DESIGN &amp; TESTING SPECIALIST H\/F<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/congopubonline.com\/?jobpost=service-design-testing-specialist-h-f\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SERVICE DESIGN &amp; 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