{"id":97841,"date":"2026-06-26T16:00:46","date_gmt":"2026-06-26T14:00:46","guid":{"rendered":"https:\/\/congopubonline.com\/?post_type=jobpost&#038;p=97841"},"modified":"2026-06-26T16:00:47","modified_gmt":"2026-06-26T14:00:47","slug":"chef-de-departement-it-operations","status":"publish","type":"jobpost","link":"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations","title":{"rendered":"CHEF DE DEPARTEMENT IT OPERATIONS"},"content":{"rendered":"\n<figure class=\"wp-block-table\"><div class=\"pcrstb-wrap\"><table class=\"has-fixed-layout\"><tbody><tr><td>Intitul\u00e9 du poste<strong><\/strong><\/td><td><strong>CHEF DE DEPARTEMENT IT OPERATIONS<\/strong><\/td><\/tr><tr><td>R\u00e9f\u00e9rences<strong><\/strong><\/td><td><strong>&nbsp;<\/strong><strong><\/strong><\/td><\/tr><tr><td>Date de publication<strong><\/strong><\/td><td><strong>24\/06\/<\/strong><strong>2026<\/strong><strong><\/strong><\/td><\/tr><tr><td>Date de limite<strong><\/strong><\/td><td><strong>30\/06\/2026<\/strong><strong><\/strong><\/td><\/tr><tr><td>Lieu d\u2019affectation<strong><\/strong><\/td><td><strong>KINSHASA<\/strong><strong><\/strong><\/td><\/tr><tr><td>Organisme ou soci\u00e9t\u00e9<strong><\/strong><\/td><td><strong>ORANGE RDC<\/strong><strong><\/strong><\/td><\/tr><tr><td>Type de contrat<strong><\/strong><\/td><td><strong>&nbsp;<\/strong><\/td><\/tr><tr><td>l\u2019adresse email pour postuler <strong><\/strong><\/td><td><strong>\u00a0<\/strong>https:\/\/www.orange.cd\/fr\/formulaire-de-recrutement.html<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>OBJECTIFS DU POSTE (MISSION)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Garantir la disponibilit\u00e9 et la performance des syst\u00e8mes critiques (CRM, CTI, eRecharge, SMSC, USSD, Orange Money, ERP, Charging &amp; billing, provisioning, mediation) et les applications internes 24\/7\/365.<\/li>\n\n\n\n<li>Piloter l\u2019exploitation BSS\/OSS (billing, rating, facturation) et CRM pour assurer la continuit\u00e9 des services client et des revenus.<\/li>\n\n\n\n<li>Superviser la supervision proactive et le monitoring pour d\u00e9tecter, anticiper et r\u00e9soudre les incidents avant qu&rsquo;ils n&rsquo;impactent les utilisateurs.<\/li>\n\n\n\n<li>Ma\u00eetriser la gestion des incidents et des changements (ITIL) pour r\u00e9duire le nombre d&rsquo;incidents critiques et respecter les SLA contractuels. Coordonner les interactions critiques avec les \u00e9quipes Infrastructure &amp; Cloud, Digital Factory &amp; Innovaton, Data &amp; AI Factory et Service Support pour assurer un run stable et s\u00e9curis\u00e9.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-criteres-de-selection\" class=\"wp-block-heading\"><strong>Crit\u00e8res de s\u00e9lection<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bac+5 minimum (Master informatique, ing\u00e9nieur t\u00e9l\u00e9coms, syst\u00e8mes d&rsquo;information, \u00e9cole d&rsquo;ing\u00e9nieur g\u00e9n\u00e9raliste). Certifications pr\u00e9f\u00e9r\u00e9es : ITIL 4 Managing Professional (indispensable), TOGAF (architecture), TM Forum (eTOM, SID), AWS\/Azure (exploitation cloud), Oracle\/PostgreSQL, ITIL Intermediate. Anglais : (technique, documentation, fournisseurs). 8-10 ans) avec une forte expertise des syst\u00e8mes critiques Telco et Money (CRM, Billing, Provisioning, Orange Money, SMSC, USSD, eRecharge) et une ma\u00eetrise avanc\u00e9e d&rsquo;ITIL (incidents, changements, monitoring)<\/li>\n\n\n\n<li>R\u00e9solution de probl\u00e8mes<\/li>\n\n\n\n<li>Communication efficace<\/li>\n\n\n\n<li>Engagement et responsabilisation<\/li>\n\n\n\n<li>Autonomie<\/li>\n\n\n\n<li>Collaboration<\/li>\n<\/ul>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/congopubonline.com\/wp-content\/uploads\/2026\/06\/Fiche-de-Poste-Chef-de-Departement-IT-Operations-1.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Contenu embarqu\u00e9 Fiche de Poste - Chef de Departement IT Operations.\"><\/object><a id=\"wp-block-file--media-de460818-1beb-4ea0-98b0-cf0042b6ac5b\" href=\"https:\/\/congopubonline.com\/wp-content\/uploads\/2026\/06\/Fiche-de-Poste-Chef-de-Departement-IT-Operations-1.pdf\">Fiche de Poste &#8211; Chef de Departement IT Operations<\/a><a href=\"https:\/\/congopubonline.com\/wp-content\/uploads\/2026\/06\/Fiche-de-Poste-Chef-de-Departement-IT-Operations-1.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-de460818-1beb-4ea0-98b0-cf0042b6ac5b\">T\u00e9l\u00e9charger<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p><H6 style=\"color : red\"> Date limite : 30\/06\/2026<\/H6><\/BR><B>NUMERO DE REFERENCE :  <\/B><\/BR><\/p>\n","protected":false},"author":75,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[239],"jobpost_job_type":[242],"jobpost_location":[200],"jobpost_tag":[],"class_list":["post-97841","jobpost","type-jobpost","status-publish","hentry","jobpost_category-opportunite-demploi","jobpost_job_type-nationale","jobpost_location-kinshasa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CHEF DE DEPARTEMENT IT OPERATIONS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CHEF DE DEPARTEMENT IT OPERATIONS\" \/>\n<meta property=\"og:description\" content=\"Date limite : 30\/06\/2026NUMERO DE REFERENCE :\" \/>\n<meta property=\"og:url\" content=\"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations\" \/>\n<meta property=\"og:site_name\" content=\"Congo Pub Online\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/Congopubonline\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-26T14:00:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/congopubonline.com\/wp-content\/uploads\/2023\/02\/congopub.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1218\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CONGOPUBOnline\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/congopubonline.com\\\/?jobpost=chef-de-departement-it-operations\",\"url\":\"https:\\\/\\\/congopubonline.com\\\/?jobpost=chef-de-departement-it-operations\",\"name\":\"CHEF DE DEPARTEMENT IT OPERATIONS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/congopubonline.com\\\/#website\"},\"datePublished\":\"2026-06-26T14:00:46+00:00\",\"dateModified\":\"2026-06-26T14:00:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/congopubonline.com\\\/?jobpost=chef-de-departement-it-operations#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/congopubonline.com\\\/?jobpost=chef-de-departement-it-operations\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/congopubonline.com\\\/?jobpost=chef-de-departement-it-operations#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/congopubonline.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Emplois\",\"item\":\"https:\\\/\\\/congopubonline.com\\\/?post_type=jobpost\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CHEF DE DEPARTEMENT IT OPERATIONS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/congopubonline.com\\\/#website\",\"url\":\"https:\\\/\\\/congopubonline.com\\\/\",\"name\":\"Congo Pub Online\",\"description\":\"Votre site d&#039;actualit\u00e9\",\"publisher\":{\"@id\":\"https:\\\/\\\/congopubonline.com\\\/#organization\"},\"alternateName\":\"Marketing 3.0\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/congopubonline.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/congopubonline.com\\\/#organization\",\"name\":\"Congo Pub Online\",\"url\":\"https:\\\/\\\/congopubonline.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/congopubonline.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/congopubonline.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/LOGO_CONGO-PUB-Online_Version-2.jpg\",\"contentUrl\":\"https:\\\/\\\/congopubonline.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/LOGO_CONGO-PUB-Online_Version-2.jpg\",\"width\":374,\"height\":223,\"caption\":\"Congo Pub Online\"},\"image\":{\"@id\":\"https:\\\/\\\/congopubonline.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/web.facebook.com\\\/Congopubonline\",\"https:\\\/\\\/x.com\\\/CONGOPUBOnline\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"CHEF DE DEPARTEMENT IT OPERATIONS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations","og_locale":"fr_FR","og_type":"article","og_title":"CHEF DE DEPARTEMENT IT OPERATIONS","og_description":"Date limite : 30\/06\/2026NUMERO DE REFERENCE :","og_url":"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations","og_site_name":"Congo Pub Online","article_publisher":"https:\/\/web.facebook.com\/Congopubonline","article_modified_time":"2026-06-26T14:00:47+00:00","og_image":[{"width":2000,"height":1218,"url":"https:\/\/congopubonline.com\/wp-content\/uploads\/2023\/02\/congopub.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CONGOPUBOnline","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations","url":"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations","name":"CHEF DE DEPARTEMENT IT OPERATIONS","isPartOf":{"@id":"https:\/\/congopubonline.com\/#website"},"datePublished":"2026-06-26T14:00:46+00:00","dateModified":"2026-06-26T14:00:47+00:00","breadcrumb":{"@id":"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/congopubonline.com\/?jobpost=chef-de-departement-it-operations#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/congopubonline.com\/"},{"@type":"ListItem","position":2,"name":"Emplois","item":"https:\/\/congopubonline.com\/?post_type=jobpost"},{"@type":"ListItem","position":3,"name":"CHEF DE DEPARTEMENT IT OPERATIONS"}]},{"@type":"WebSite","@id":"https:\/\/congopubonline.com\/#website","url":"https:\/\/congopubonline.com\/","name":"Congo Pub Online","description":"Votre site d&#039;actualit\u00e9","publisher":{"@id":"https:\/\/congopubonline.com\/#organization"},"alternateName":"Marketing 3.0","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/congopubonline.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/congopubonline.com\/#organization","name":"Congo Pub Online","url":"https:\/\/congopubonline.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/congopubonline.com\/#\/schema\/logo\/image\/","url":"https:\/\/congopubonline.com\/wp-content\/uploads\/2022\/09\/LOGO_CONGO-PUB-Online_Version-2.jpg","contentUrl":"https:\/\/congopubonline.com\/wp-content\/uploads\/2022\/09\/LOGO_CONGO-PUB-Online_Version-2.jpg","width":374,"height":223,"caption":"Congo Pub Online"},"image":{"@id":"https:\/\/congopubonline.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/web.facebook.com\/Congopubonline","https:\/\/x.com\/CONGOPUBOnline"]}]}},"_links":{"self":[{"href":"https:\/\/congopubonline.com\/index.php?rest_route=\/wp\/v2\/jobpost\/97841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/congopubonline.com\/index.php?rest_route=\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/congopubonline.com\/index.php?rest_route=\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/congopubonline.com\/index.php?rest_route=\/wp\/v2\/users\/75"}],"version-history":[{"count":1,"href":"https:\/\/congopubonline.com\/index.php?rest_route=\/wp\/v2\/jobpost\/97841\/revisions"}],"predecessor-version":[{"id":97938,"href":"https:\/\/congopubonline.com\/index.php?rest_route=\/wp\/v2\/jobpost\/97841\/revisions\/97938"}],"wp:attachment":[{"href":"https:\/\/congopubonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=97841"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/congopubonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_category&post=97841"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/congopubonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_job_type&post=97841"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/congopubonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_location&post=97841"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/congopubonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_tag&post=97841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}